Refund policy

Eligible customers receive a 7-day free trial when they first subscribe to a Grow or Pro plan. You can cancel at any point before the trial ends and no payment will be taken.

If you do not cancel before the trial expires, your subscription automatically converts into a paid monthly subscription and your first payment is taken on that date.

Free trials are limited to one per customer. We may withdraw or refuse a trial where we detect abuse, such as repeated sign-ups to obtain further trials.

We want businesses to feel confident trying Locanta. If you are genuinely not satisfied within the first 30 days of your purchase, contact us and we will look at a refund for you.

Refund requests are reviewed in line with this policy. Where a request is approved, we refund the payment for the applicable billing period and your subscription ends.

Locanta does not guarantee any specific number of views, enquiries, customers or sales. Refund requests based solely on the results generated through Locanta may not qualify under the money-back guarantee, and will be assessed in accordance with this Refund Policy.

Payments and refunds are handled by our payment provider and Merchant of Record, Paddle.com. To request a refund, visit paddle.net (opens in a new tab) with your order details, or email us at hello@discoverlocanta.com and we will help arrange it.

We may not be able to approve a refund where, for example:

• the request is made more than 30 days after the purchase date;
• there are signs of fraud or abuse of this refund policy;
• the same customer has made repeated refund requests;
• free trials have been abused, such as repeated sign-ups for further trials; or
• the account has breached our Terms of Service.

These are examples rather than a complete list. Every request is reviewed fairly, on a case-by-case basis.

Approved refunds are returned to the original payment method. Processing normally takes 5–10 business days, depending on your bank or card issuer.

Once a refund is issued, access to Grow or Pro features ends and your business account returns to the Free plan, unless we have agreed something else with you in writing.

You can cancel at any time from your business dashboard. Cancelling stops future charges; your listing keeps its paid features until the end of the billing period you have already paid for and then returns to the Free plan.

Paddle.com is our Merchant of Record. Paddle securely processes payments, refunds, subscriptions and any applicable taxes on our behalf, and some payment enquiries may be handled directly by Paddle.

Paddle applies its own refund policy (opens in a new tab) and buyer terms (opens in a new tab) to every order. Nothing in this policy affects your statutory rights.

If you have questions about your subscription, billing or refunds, contact us at hello@discoverlocanta.com. We aim to respond within 1–2 business days.